​Avondx realized the opportunity to provide insights in the retail market using data analytics. To monitor and enhance frontline workers efficiency, Avondx VA Retail is an innovative voice analytics solution that is a market disruptor and helps shape the future to understand customer interactions in near real-time. Voice analytics is a growing industry with so much untapped potential yet to be discovered. With such a promising outlook, Avondx has developed a product that will change the retail industry forever.

Avondx VA Retail solution is a game changer when it comes to measuring Customer Engagement. It evaluates frontline workers on a level never seen before. It brings operational efficiency by allowing managers and supervisors to analyze frontline workers performances instantly. With voice analytics, Avondx solution is able to generate immediate feedback on an hourly, daily, weekly, and monthly basis. It brings new insights into Customer Engagement.

Retail is considered a main interaction point with customers. The physical shopping enjoyment, interactions with people and touching the merchandise provides shoppers with a high level of connection and loyalty to the brand. We have developed Avondx VA to improve Customer Engagement by analyzing and scoring frontline workers interactions with customers in a near real-time environment.

Avondx VA solution of capturing audio-text-speech to analytics provides immediate monitoring to frontline workers performance. The main verticals who can use this solution include

• Retail Stores
• Restaurants
• Hotels
• Travel
• Banks
• Telcos
• Utilities
• Health Industry
• Rent-a-car
• Airlines