​Avondx realized the opportunity to provide insights in the retail market using data analytics. To monitor and enhance Customer Service Agent (CSA) efficiency, Avondx VA Retail is an innovative voice analytics solution that will be a market disruptor and will help shape the future to understand CSA interactions in near real-time. Voice analytics is a growing industry with so much untapped potential yet to be discovered. With such a promising outlook, Avondx is developing a product that will change the retail industry forever.

Avondx VA Retail solution will be a game changer when it comes to measuring Customer Engagement. It will monitor customer interactions on a level never seen before. It will bring operational efficiency by allowing managers and supervisors to analyze service agent performances instantly. With voice analytics, Avondx solution will be able to generate immediate feedback and customer service agents’ performance on an hourly, daily, weekly, and monthly basis. It will bring new insights into Customer Engagement.

Retail is considered a main interaction point with customers. Even with the current economic challenges and restrictions to the pandemic consumers spend more money in actual retail shops compared to e-commerce. The physical shopping enjoyment, interacting with people and touching the merchandise provides shoppers with a high level of connection and loyalty to the brand. We have added Avondx VA to help improve Customer Engagement by analyzing and scoring CSA's interaction with customers in near real-time environment.

Avondx VA solution of capturing audio-text-speech to analytics will provide immediate monitoring to CSA interactions. The main veritcals who will use this solution include
 

• Retail Stores
• Restaurants
• Hotels
• Travel
• Banks
• Telcos
• Utilities
• Health Industry
• Rent-a-car
• Airlines