​Avondx realized the opportunity to provide insights in the retail market using data analytics. To monitor and enhance CSA efficiency, Avondx VA Retail is an innovative voice analytics solution that will be a market disruptor and will help shape the future to understand CSA interactions in near real-time. Voice analytics is a growing industry with so much untapped potential yet to be discovered. With such a promising outlook, Avondx is developing a product that will change the retail industry forever.

Avondx VA Retail solution will be a game changer when it comes to measuring Customer Engagement. It will monitor customer interactions on a level never seen before. It will bring operational efficiency by allowing managers and supervisors to analyze service agent performances instantly. With voice analytics, Avondx solution will be able to generate immediate feedback and customer service agents’ performance on an hourly, daily, weekly, and monthly basis. It will bring new insights into Customer Engagement.

Avondx VA Retail will be a market disruptor. Retail is considered a main interaction point with customers. The solution of audio-text-speech analytics system will capture daily CSA interactions using a digital technology.
 
Main verticals will include:
• Retail Stores
• Restaurants
• Hotels
• Travel
• Banks
• Telcos
• Utilities
• Health Industry
• Rent-a-car/Uber
• Airlines